1. Introduction These Terms and Conditions govern the services provided by Pro Tech Air, LLC ("Company," "we," "us," or "our"), a Nevada-based air conditioning and heating company operating in Nevada, Arizona, New Mexico, and other authorized jurisdictions, to our residential and commercial customers ("Customer," "you," or "your"). By engaging our services, you agree to be bound by these Terms and Conditions. Please read them carefully.

 

2. Scope of Services Pro Tech Air, LLC provides air conditioning and heating services, including but not limited to installation, repair, maintenance, and replacement of HVAC systems for residential and commercial properties. Specific services, timelines, and costs will be outlined in a written proposal, estimate, or dispatch agreement provided to the Customer.

 

3. Preliminary Notice for Installations All installations performed by Pro Tech Air, LLC are subject to a preliminary notice as required by applicable state law (including Nevada: NRS 108.245; Arizona: A.R.S. § 33-992.01; and corresponding New Mexico lien statutes). This notice will be provided to the Customer and, if applicable, the property owner or general contractor, to inform them of our right to file a mechanics’ lien in the event of non-payment for services rendered. The preliminary notice does not constitute a lien but serves as a prerequisite for lien rights.

 

4. Billing Information Requirement Every Customer must provide full billing information for each job, including name, billing address, site contact, and payment method details, before work commences. Pro Tech Air, LLC reserves the right to delay or cancel services if complete billing information is not provided.

 

5. Payment Terms

 

5.1. Pricing & Quote Validity: All prices for services will be provided in a written estimate or proposal and remain valid for thirty (30) days from the date of issue unless otherwise stated, due to manufacturer equipment and refrigerant price fluctuations. Prices are subject to change if additional work is required or if the scope of work changes. If a Customer cancels an approved order after equipment has been ordered, the Customer is responsible for a 25% restocking fee plus any non-refundable freight or permit fees incurred.

 

5.2. Payment Schedule (Residential vs. Commercial): Residential Projects: In compliance with Nevada State Contractors Board regulations, any initial deposit prior to work commencing shall not exceed 10% of the total contract price or $1,000, whichever is less. Remaining progress payments (such as upon equipment delivery to the job site) and final payment are due immediately upon substantial completion of services unless otherwise agreed in writing. Direct Commercial Projects: Direct commercial installations and custom/applied equipment orders over $5,000 require a 50% deposit upon proposal approval to cover equipment procurement, followed by progress billing upon equipment delivery and final balance due upon completion. National Facility Accounts & Approved Credit Terms: Institutional clients, property management firms, and third-party facility aggregators operating under an executed Master Service Agreement (MSA) or approved commercial credit terms shall be billed strictly in accordance with their agreed Net payment schedule (e.g., Net 30 or Net 45) upon milestone or completion sign-off.

 

5.3. Late Payments: Payments not received within seven (7) days of the due date will incur a late fee of 1.5% per month (18% per annum) on the outstanding balance.

 

5.4. Accepted Payment Methods & Processing Fees: We accept cash, checks, ACH electronic bank transfers, and major credit cards. ACH transfers and checks carry zero processing fee. Credit card payments exceeding $1,500 are subject to a 3% processing surcharge.

 

5.5. Non-Payment & Warranty Suspension: Pro Tech Air, LLC reserves the right to suspend services, file a mechanics’ lien, or pursue legal action for non-payment. All company labor warranties are suspended while any invoice remains past due. Customers are responsible for all collection costs, including reasonable attorney fees.

 

6. Labor Warranty & Refrigerant Exclusions

 

6.1. Residential Installations: Pro Tech Air, LLC provides a two (2) year labor warranty on all residential HVAC installations, commencing from the date of installation completion. This warranty covers defects in workmanship only. Any issues arising from improper use, neglect, lack of routine maintenance, tampering, or modifications by the Customer or third parties voids this warranty.

 

6.2. Commercial Installations: Pro Tech Air, LLC provides a one (1) year labor warranty on all commercial HVAC installations, commencing from the date of installation completion. This warranty covers defects in workmanship only. Any issues arising from improper use, neglect, lack of routine maintenance, tampering, or modifications by the Customer or third parties voids this warranty.

 

6.3. Repairs & Diagnostic Work: Pro Tech Air, LLC provides a one (1) year labor warranty on diagnostic and repair workmanship, limited strictly to the specific component replaced or repaired. Any tampering with, neglect of, or unauthorized modifications to the system voids this warranty.

 

6.4. Refrigerant Exclusion: Refrigerant is strictly excluded from all labor and manufacturer warranties. In the event of a defective compressor, condenser coil, evaporator coil, or line-set component requiring refrigeration recovery and recharge, the Customer is responsible for the cost of all replacement refrigerant at current market rates. Furthermore, if a Customer declines a recommended leak search or permanent repair and requests a refrigerant "top-off" only, Pro Tech Air, LLC provides zero warranty on refrigerant retention or system cooling/heating performance.

 

6.5. Warranty Claims: To make a warranty claim, contact the Company in writing within the warranty period. Pro Tech Air, LLC will inspect and, if covered, repair or redo the defective workmanship at no labor cost to the Customer. This warranty is non-transferable.

 

6.6. Manufacturer Warranties: Equipment and parts carry separate manufacturer warranties subject to the manufacturer’s terms. Pro Tech Air, LLC will assist in facilitating claims under manufacturer warranties during our active labor warranty period, after which standard diagnostic and labor rates apply.

 

7. Customer Responsibilities & Pre-Existing Conditions

 

7.1. Access: The Customer must provide clear, unobstructed access to the work area, attic scuttles, rooftops, and electrical panels, ensuring safe working conditions for our technicians.

 

7.2. Permits and Approvals: The Customer is responsible for obtaining any necessary homeowner association (HOA) or landlord approvals prior to installation. Pro Tech Air, LLC will obtain required municipal building permits unless otherwise specified.

 

7.3. Utilities: The Customer must provide active electricity, water, and gas utilities required for installation, pressure testing, and system commissioning.

 

7.4. Existing Conditions, Ductwork & Electrical Capacity: The Customer must disclose any known property issues. Pro Tech Air, LLC is not liable for delays, additional costs, airflow restrictions, or system capacity/performance issues caused by pre-existing undersized ductwork, restricted return air, excessive static pressure, or insufficient electrical service panel capacity unless specifically contracted to modify them via an approved Change Order.

 

7.5. Condensate Drain Maintenance: Ongoing condensate drain line flushing and treatment after installation is the Customer's responsibility. Pro Tech Air, LLC is not liable for water damage caused by algae, sediment, or debris blockages occurring more than thirty (30) days post-installation.

 

8. Liability and Insurance

 

8.1. Limitation of Liability: Pro Tech Air, LLC is not liable for incidental or consequential damages, including property damage, loss of use, or lost profits, except as required by law. Our liability is strictly limited to the amount paid by the Customer for the specific services giving rise to the claim.

 

8.2. Insurance: Pro Tech Air, LLC maintains general liability and workers’ compensation insurance. Customers are responsible for maintaining their own property insurance.

 

8.3. Damage: Pro Tech Air, LLC is not responsible for damage to property caused by pre-existing conditions, Customer negligence, or events beyond our control (e.g., severe weather, power surges).

 

9. Delays and Force Majeure Pro Tech Air, LLC is not liable for delays caused by events beyond our control, including weather, labor disputes, supply chain disruptions, equipment backorders, or acts of God. We will notify the Customer of any delays and reschedule promptly.

 

10. Subcontractors Pro Tech Air, LLC may utilize licensed and insured subcontractors (such as electrical, crane, or sheet metal specialists) for certain services. Subcontractors are held to the same quality standards as our employees, and Pro Tech Air, LLC remains responsible for the coordination of their work.

 

11. Dispute Resolution Any disputes arising from these Terms and Conditions or our services will be resolved through mediation in Clark County, Nevada, before proceeding to binding arbitration under the rules of the American Arbitration Association. The prevailing party is entitled to recover reasonable attorney fees and costs.

 

12. Governing Law & Venue These Terms and Conditions are governed by the laws of the state where services are performed. To the fullest extent permitted by law, any legal action or arbitration proceeding must be brought in Clark County, Nevada.

 

13. Changes to Terms Pro Tech Air, LLC reserves the right to update these Terms and Conditions at any time. Updated terms will be provided to Customers for ongoing or future services.

 

14. Termination of Services Pro Tech Air, LLC may terminate services for non-payment, failure to provide full billing information, unsafe working conditions, or Customer behavior that interferes with our ability to perform the work. The Customer remains responsible for payment for all labor, permits, and materials rendered or ordered up to the termination date.

 

15. Contact Information For questions, warranty claims, or to report issues, contact us at:Pro Tech Air, LLC 10620 Southern Highlands Parkway, Ste 110 Las Vegas, NV 89141 Phone: 725-605-5225 Email: info@protechserviceman.com

 

16. Entire Agreement & Electronic Acceptance These Terms and Conditions, along with any written proposal or agreement, constitute the entire agreement between Pro Tech Air, LLC and the Customer. Digital signature via Housecall Pro, written email approval, or work-order dispatch through an authorized facility portal constitutes binding acceptance of these Terms and Conditions. No oral statements or representations are binding unless incorporated in writing.